The Perfect Process – Guaranteed to work – Every time!
Dean R. DeLisle
Every week we work with many of you to develop the next most important process in your company.
Some of the common ones are:
Even after a process is designed, people trained and the necessary technology in place we are not finished. In fact the process actually begins at that point. Any process has to be managed.
A small company with only 5 employees or less probably won’t have many folks to help manage the processes you develop. If you are larger then you have key people to assist in this endeavor.
No matter what size your company is, don’t bother investing in the development of a process unless you have the commitment to manage it. That being said, the process should be designed so that management requires minimal effort. Whether it is your key people or yourself managing, the process only becomes effective if it is not unwieldy in its administration requirements.
For instance, if you develop a sales process that requires a specific volume of calls to generate a specific number of appointments, you should be able to access this information in one step. Countless times we walk into organizations that require people to enter data into a data system, compile that data into an excel worksheet, only to have the manager enter it into another worksheet for the weekly meeting!
This takes too much time and is redundant for all involved. Follow a couple of key basics when developing a process to be managed:
Have these basics in your sights before you outline your next process and you will be on your way to creating systems that will form great foundations in your organization.